Terms and Conditions
Using RIMORI LTD, registration number 40203232144, (hereinafter – the Seller), online store www.naturetty.com and making purchases there, please read and accept the terms of the online store below:
1.1. The seller of the goods offered in this online store RIMORI LTD on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement: The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer’s order.
1.2. In compliance with these Terms, the Seller sells goods placed in the Seller’s online store www.naturetty.com
1.3. The Terms apply to the legal relationship that arises between the Buyer and the owner of www.naturetty.com in connection with the purchase of goods from the online store. Legal relations arising from the purchase of goods from the online store, in addition to these Terms, are regulated by the legislation in force in the Republic of Latvia.
1.5. Any information available on www.naturetty.com is protected by Copyright Law. Use of the data without approval is not permitted.
1.6. The Buyer undertakes to use the services of the online store only for purposes that comply with the law and good customs.
2. Placement and receipt of order
2.1. By placing an order in the online store, the Buyer confirms that he has read the description of the selected product and/or service, and that it meets the requirements and needs set by the Buyer.
2.2. The Buyer undertakes to indicate exact personal information, delivery address and contact information at the moment of placing the order, required for securing it. In case of inaccurate data, the order may not be secured.
3. Payment and payment procedure
3.1. By confirming the order, the Buyer agrees to the payment and selection of the valid goods.
3.2. The Buyer has the opportunity to pay for the products using the payment tools available in the online store.
3.3. It is possible to pay for the order using the links of commercial banks of the Republic of Latvia – SEB, Luminor, Citadele, Swedbank and the bank’s payment cards (Visa, MasterCard).
3.4. The Seller does not have access to the Buyer’s bank and credit card details.
3.5. Payment for the order is made to the specified RIMORI LTD account.
4. Order of products
4.1. If, the Buyer places an order, and it becomes clear that the desired Product is out of stock and the online store cannot fulfill the order, the full amount for the Product is returned to the Buyer.
4.2. The images of the products in the online store are for illustrative purposes, and may slightly differ from the actual appearance.
4.3. In order for the Buyer to shop in the online store, it is necessary to select the product/s by adding it to the “Shopping cart”.
4.4. After placing the selected items in the “Shopping cart”, the “Pay” button must be clicked on.
4.5. After entering the required data and checking the correctness of it, the Buyer confirms the order by clicking the “Confirm” button. After this step, the order is confirmed and sent to the Seller.
4.6. After payment for the Product, the online store sends an order confirmation to the e-mail address provided by the Buyer.
4.7. The Seller is not responsible for the impossibility of fulfilling the order and for any consequences arising from it, due to the incorrectly submitted data.
4.8. The Seller reserves the right to refuse the execution of order if there are doubts regarding the accuracy and integrity of the data submitted to the Seller.
5. Delivery of products
5.1. Delivery of the product depends on the logistics service chosen by the Buyer.
5.2. The method of delivery in the Baltic States is by Omniva or DPD parcel terminal. The Product arrives at the parcel terminal chosen by the Buyer within 2-7 business days after order confirmation. In case, if the Buyer does not remove the Product from the parcel terminal within 7 calendar days, the Buyer is obliged to reimburse the costs related to the re-shipment of the Product.
5.3. If the delivery method chosen is courier service, the Product will arrive at the address specified by the Buyer within 2-7 business days after the order is confirmed. The courier will contact the Buyer by the specified phone number and agree on the appropriate delivery time. If the delivery of the Product fails, the goods will be returned to the online store, informing the Buyer. A letter will be sent to the Buyer’s e-mail address with a message about the arrival of the postal item. The product is stored in the post office for 14 calendar days. If the Buyer does not remove the Product within the mentioned period, they are obliged to reimburse the costs related to re-shipment.
5.4. In case, if the Product does not reach the Buyer in good condition, the Buyer must report it to the online store.
5.5. Deliveries outside the European Union may be subject to import duties and/or other local taxes and charges. The Buyer is responsible for the payment of all tariffs, duties, taxes, handling fees and customs clearance, VAT, etc., required by the importing country. The Seller doesn’t collect this beforehand, and cannot give an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
5.6. If the delivery is made by courier and the Buyer is not present at the specified delivery address, the delivery performer has the right to transfer the order to another adult at the specified address at the time of delivery. If delivery of the goods is not possible due to circumstances created by the Buyer (incorrect address indicated, the Buyer is not present at the specified address, the specified address cannot be accessed, etc.) the products will not be re-sent again and the order will be cancelled. In this case, only the money for the order will be refunded, the delivery fee is not refundable. Upon receipt of the order, the Buyer or Buyer’s representative checks the conformity of the Products to the ones ordered and signs an invoice, bill of lading, or other delivery/acceptance document presented by the delivery performer. By signing the invoice, bill of lading or other delivery/acceptance document, the Buyer or Buyer’s representative confirms that the products have been delivered in the appropriate condition. RIMORI LTD is not responsible for deficiencies that were not indicated in the order delivery confirmation.
6. Return of order
6.1. The Buyer has the right of withdrawal within 14 (fourteen) calendar days from the moment of delivery of the order. The Buyer must write an e-mail to email@example.com, in order to receive the return form.
6.2. Goods with an opened package are considered to be used, and cannot be returned. The Product must be unused and undamaged. When returning the Product, a printed order confirmation must be attached. Costs for return are borne by the Buyer. The money for the Product is returned to the same bank account from which the Buyer made the payment for the Product.
6.3. The money is returned to the Buyer within 7 business days from the day the returned goods are received.
6.4. The returned payment is transferred to the Buyer’s bank account on the following banking day, however, in the case of credit card – in accordance with the Buyer’s bank terms.
7. Protection of personal data
7.1. By placing an order in the online store, the Buyer confirms that he/she has read and agrees that the data provided by them is used so that the Seller can confirm the Buyer’s order and organize the delivery of goods in accordance with the requirements of the laws and regulations of the Republic of Latvia.
7.2. Personal data provided by buyers are processed in compliance with the requirements of the Personal Data Protection Law and other regulatory enactments of the EU and the Republic of Latvia, which regulate the processing and protection of personal data.
7.3. The Buyer agrees to the processing of his/her personal data specified in the registration, and/or obtained using the online store for the purpose of order (Agreement) execution, including transfer to third parties for delivery, payment processing, creation of buyer databases and statistics, as well as to ascertain the creditworthiness and ability of the buyer to meet its payment obligations.
7.4. The Seller retains the contact information of the Buyer, which has been received through the purchase process, in order to send to the Buyer’s e-mail or mobile phone the necessary information related to the purchase of the goods or commercial communication.
If you have any questions, please contact
Mobile phone – +37128384008 (business days 10-17)