Shipping Policy
Order payment can be made by credit card, through the PayPal payment system, or via internet banking.
Delivery time and costs
| Orders up to 50 Eur | Orders above 50 Eur | Delivery time | |
| Latvia (Omniva parcel, DPD Pickup points) | 2,49 | free | 1-5 business days |
| Orders up to 70 Eur | Orders above 70 Eur | Delivery time | |
| Estonia, Lithuania (Omniva parcel, DPD Pickup points) | 4,49 | free | 3-5 business days |
| Orders up to 100 Eur | Orders above 100 Eur | Delivery time | |
| Europe | 14,00 | free | 5-10 business days |
The delivery time is indicated from the day of dispatch. Please note that during holidays or sale periods, this time may be longer, so do not leave ordering until the last minute. Thank you for your understanding.
If any items are urgently needed, please contact us by emailing info@naturetty.com.
What are the delivery methods for orders?
We work with various carriers. In the Baltic states, orders are sent with Omniva or DPD, while in other parts of Europe, they are sent with Latvijas Pasts, UPS, or DHL.
For shipments to Omniva parcel lockers and DPD Pickup points in the Baltic states, you will receive an SMS notification when your package arrives at the selected location. This SMS will include the door code, the location of the parcel locker, the return code, and the storage end date.
How long does it take to dispatch an order?
Orders will be dispatched within 1-3 working days. If there are no issues, the delivery will be sent on the next working day. We will inform you if the order cannot be dispatched within 3 working days.
Is it possible to change the delivery address after placing an order?
If you notice an error in the delivery address of your order, you can change it by contacting us via email at info@naturetty.com. If the item has already been dispatched, the address cannot be changed. Orders returned due to invalid delivery addresses will incur a new shipping fee for resending.
International Delivery (excluding the EU)
We deliver online orders to the countries and territories listed in the delivery addresses. For orders outside of Europe, please send us an individual request to info@naturetty.com or contact us through the details provided on our website, as cosmetic products have different restrictions in each country.
